HydroMist Case Study
40%
increase in conversions
55%
decrease in cart abandonment
25%
increase in order volume
“The team at NoFraud is so easy to work with — they are very attentive and get everything done easily.”
Aaron Kuehner, IT Manager at HydroMist
HydroMist manufactures innovative and high-quality misting systems. Their products continually lead the industry in environmental cooling through a process called “flash evaporation.” For cooling in conditions as harsh and rugged as a steel mill or in the serenity of your own backyard, HydroMist products have the design and functionality to meet the demands for both comfort and safety. Whether portable or mountable, all these systems consist of a high-pressure pump, fan, connecting hoses, impeller-driven nozzles and controls to chill the air. HydroMist prides itself on offering many different cooling options depending on the application or customer’s needs.
NoFraud Checkout: A Better Customer Experience
The HydroMist team knew they could deliver a better checkout experience for customers. The company had grown to a point where they wanted more customizations and a level of checkout optimization that they did not have with BigCommerce. The timing was just right when NoFraud reached out to Aaron Kuehner, IT Manager at HydroMist, as they were ready to explore solutions that could match the needs of their scaling operations.
Aaron worked with NoFraud to set up customizations and integrations that helped to optimize their checkout for a better, more seamless customer experience. “The team at NoFraud is so easy to work with — they are very attentive and get everything done easily,” Aaron shares. As an early adopter of NoFraud Checkout, Aaron has been very active in providing feedback, and the NoFraud team has been responsive in making continued platform improvements.
NoFraud Checkout Reduces Cart Abandonment by 55%
With the improved checkout experience, HydroMist saw abandoned carts decrease by 55%. Improvements included reducing the number of form fields and incorporating address suggestions to eliminate errors. Dynamic fields helped to pass more orders by prompting additional information like billing address and phone number only when high-risk factors were detected and additional verification was needed. They also made sure to only show necessary details upfront, such as shipping options, cart contents, pricing, policies, and payment options to make it easy for shoppers to understand and complete purchases.
HydroMist Achieves Record-Breaking Business Growth
After using NoFraud Checkout for nearly a year, HydroMist has seen record-breaking year-over-year growth. The seamless checkout experience has increased their conversion rate by 40% and the number of orders has increased by 25%. Since implementing NoFraud Checkout, Aaron says, “The system pretty much runs on its own.” Aside from occasional customer issues, he rarely has to jump into the platform to check on things.
NoFraud Checkout has helped HydroMist increase approvals with pre-gateway fraud prevention that works in tandem with a dynamic checkout, prompting customers to fix typos or incorrect information in real-time, rather than screening orders post-gateway when the opportunity to redeem a rejected order is lost.
NoFraud Checkout
NoFraud Checkout puts trusted customers on the fast track, minimizing cart and checkout abandonment by making the checkout process as simple as possible, even for first-time shoppers. Returning customers enjoy a 1-click checkout — no account login required. Merchants can keep their business safe with a streamlined checkout that boosts transactions for good customers, while thoroughly vetting risky ones. With integrations to any eCommerce platform, NoFraud Checkout creates a seamless and delightful shopping experience for all your customers — helping to increase conversions and the number of orders passed. Grow revenue faster with NoFraud Checkout.
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Customer Testimonials
Praise From Some of Our
Successful Customers
“5 stars across the board! We switched to NoFraud a year ago and not only did my approval rate increase drastically but pricing was also a lot more competitive. The integration is seamless and literally worked out of the box with zero changes to our current workflow.”
“NoFraud has been absolutely amazing. Before NoFraud, we were suffering from a barrage of fraud attempts, which resulted in tens of thousands of dollars of chargebacks. Once you install this app, fraudsters will give up hope. I think it’s a no-brainer.”
“Implementing NoFraud has vastly improved our business operations, not only by significantly reducing chargebacks and false positives, but by turning our inefficient fraud prevention process into a simple pass/fail decision that saves us loads of time and stress.”
“This is some of the best money we have ever spent. Integrating the app was quick and smooth, the support is fantastic and far superior to the service offered by some of their competitors. Our fraudulent orders have dropped by almost 60% since integrating NoFraud as compared to Signifyd and all orders that are charged-back are quickly reimbursed.”
“I switched to NoFraud from another guaranteed fraud prevention provider. My approval rate improved, pricing was more competitive, NoFraud customer support is superb and the user interface is intuitive and informative. My only regret is that I did not make the change sooner.”
“Normally not one to write reviews but absolutely must applaud NoFraud. I switched over from a big name competitor that dropped the ball huge on support. I’ve had no such issues with NoFraud — their support agents has been super responsive. The sales folks answered my every detailed question — even digging into API documentation. Their onboarding team was top notch. I was up and running super quick! Very happy.”
“The NoFraud app is really easy to install and set up. NoFraud’s analysis has been much more effective than the standard default Shopify fraud analysis. It catches fraud missed by Shopify and passes orders that Shopify said were high risk. Best part is, you can contact NoFraud and speak with someone.”
“The team at NoFraud are amazing. They have been a strong partner against the fraudsters. Right before we signed up we were hit with several thousand dollars of Mule Fraud. The addition of this app has definitely saved us money. Worth every penny. I would totally recommend them.”
“We can’t say enough wonderful things about the team at NoFraud. They are extremely responsive, knowledgeable, and easy to work with. The peace of mind we get from knowing that they are handling the fraud check process is invaluable. NoFraud’s system consistently delivers accurate order ratings and recommendations.”
“NoFraud has been fantastic. We switched from Signifyd and haven’t looked back. Better rates, vastly simpler customer service, easier touch points for service/help, chargeback protection and filing on our behalf (this was huge — of the few chargebacks we’ve gotten, NoFraud takes care of them and we’re good to go!). Super fast verifications (if/when needed). Great staff. All in all, definitely recommend going with this app!”
“Excellent communication. Easy to use service. Available to resolve and questions or concerns that arise in a timely manner.”
“NoFraud’s ability to extend internationally is great since we have no experience or knowledge in international sales. Without NoFraud, we’d have to learn everything there is to know about fraud detection in another market.”
“When I did a chargeback audit over the last 5 years before NoFraud, I saw that had I been a NoFraud customer for 10 years, I could’ve bought a boat with all the savings.”
“We didn’t realize how much money we were leaving on the table until we used NoFraud.”
“Turning NoFraud on was like a magic switch. Poof! All of a sudden our fraud problems disappeared.”
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